Troubleshoot device enrollment ? Go here. This topic provides suggestions for troubleshooting device enrollment issues. If this information does not solve your problem, see How to get support for Microsoft Intune to find more ways to get help. Initial troubleshooting steps. Before you begin troubleshooting, check to make sure that you've configured Intune properly to enable enrollment. You can read about those configuration requirements in: Your managed device users can collect enrollment and diagnostic logs for you to review.

User instructions for collecting logs are provided in: General enrollment issues. These issues may occur on all device platforms. Device cap reached. Issue: A user receives an error on their device during enrollment, such as a Company Portal Temporarily Unavailable error on an i.

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OS device, and the DMPdownloader. Configuration Manager contains the error Device. Cap. Reached. Resolution: Check number of devices enrolled and allowed. Validate in the Intune admin portal that the user has no more than the allowable maximum of 1. Under Admin > Mobile Device Management > Enrollment Rules in the Intune admin console, check that the Device enrollment limit is set to 1.

Administrators can delete devices in the Azure Active Directory portal. To delete devices in the Azure Active Directory portal. Browse to http: //aka.

Download the FREE kSign code signing software and eliminate Unknown Publisher warnings on your downloads. We offer discount Microsoft Authenticode, Website. Yes, you can have your own Certification Authority (CA), and issue certificates for clients. The bad news is that certificates issued by your internal C. In Configuration Manager version 1610 or later and Microsoft Intune version 1705, you change the MDM authority without having to contact Microsoft Support, and. An authority revocation list (ARL) is a form of CRL containing certificates issued to certificate authorities, contrary to CRLs which contain revoked end-entity.

Admin > Azure AD from https: //portal. Log in with your Org ID using the link on the left side of the page.

If you don't already have one, create an Azure subscription by choosing the Register your free Azure Active Directory subscription link. If you have a paid account, you shouldn't need to use a credit card or payment. Select Active Directory and then select your organization.

Select the Users tab. Select the user whose devices you want to delete.

Choose Devices. Remove devices as appropriate, such as those that are no longer in use, or those that have inaccurate definitions. Company Portal Temporarily Unavailable. Issue: Users receive a Company Portal Temporarily Unavailable error on their device. Resolution: Remove the Intune Company Portal app from the device. On the device, open the browser, browse to https: //portal. If the user fails to log in, have her try another network.

If that fails, validate that the user’s credentials have synced correctly with Azure Active Directory. If the user successfully logs in, an i. OS device will prompt you to install the Intune Company Portal app and enroll. On an Android device, you will need to manually install the Intune Company Portal app, after which you can retry enrolling.

MDM authority not defined. Issue: A user receives an MDM authority not defined error. Resolution: Verify that the MDM Authority has been set appropriately for the type of Intune service you are using (that is, Intune, Office 3. System Center Configuration Manager with Intune. For Intune, the MDM Authority is set in Admin > Mobile Device Management. For Configuration Manager with Intune, you set it when configuring the Intune connector, and in Office 3.

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Mobile Devices. Note. In Configuration Manager version 1. Microsoft Intune version 1. Aziatix Awakening Album Free Download.

MDM authority without having to contact Microsoft Support, and without having to unenroll and reenroll your existing managed devices. For details, see What to do if you choose the wrong MDM authority setting. Verify that the user’s credentials have synced correctly with Azure Active Directory by checking that the user's UPN matches the Active Directory information in the Office 3.

There is now a rollup for AD FS 2. Support. Multiple. Domain switch to enable the AD FS server to support this scenario without requiring additional AD FS 2. See this blog for more information. Android issues. Android enrollment errors. The following table lists errors that end users might see while enrolling Android devices in Intune.

Error message. Issue. Aperture 3 Serial Number Keygen Generator. Resolution. IT admin needs to assign license for access. Your IT admin has not given you access to use this app. Please get help from your IT admin or try again later.

The device cannot be enrolled because the user's account does not have the necessary license. Before users can enroll their devices, they must have been assigned the necessary license. This message means that they have the wrong license type for the designated mobile device management authority. For example, if Intune has been designated as the mobile device management authority, and they are using a System Center 2.

R2 Configuration Manager license, they will see this error. See information about how to assign Intune licenses to your user accounts. IT admin needs to set MDM authority.

Looks like your IT admin has not set an MDM authority. Please get help from your IT admin or try again later. The mobile device management authority has not been defined. The mobile device management authority has not been designated in Intune. See information about how to set the mobile device management authority. Devices fail to check in with the Intune service and display as . If devices don't check in: They can't receive policy, apps, and remote commands from the Intune service.

They show a Management State of Unhealthy in the administrator console. Users who are protected by conditional access policies might lose access to corporate resources. Samsung has confirmed that the Samsung Smart Manager software, which ships on certain Samsung devices, can deactivate the Intune Company Portal and its components. When Company Portal is in a deactivated state, it can't run in the background and therefore can't contact the Intune service. Resolution #1: Tell your users to start the Company Portal app manually.

Once the app restarts, the device checks in with the Intune service. Important. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again.

Resolution #2: Tell your users to try upgrading to Android 6. The deactivation issue doesn't occur on Android 6. To check if an update is available, users can go to Settings > About device > Download updates manually, and follow the prompts on the device. Resolution #3: If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. Choose the Battery tile. Under App power saving or App optimization, select Detail. Choose Company Portal from the list of apps.

Choose Turned off. Under App power saving or App optimization, confirm that Company Portal is turned off. Profile installation failed. Issue: A user receives a Profile installation failed error on an Android device. Resolution: Confirm that the user has been assigned an appropriate license for the version of the Intune service you are using.

Confirm that the device is not already enrolled with another MDM provider or that it does not already have a management profile installed. Confirm that Chrome for Android is the default browser and that cookies are enabled. Android certificate issues.

Issue: Users receive the following message on their device. You cannot sign in because your device is missing a required certificate.

Resolution 1: Ask your users to follow the instructions in Your device is missing a required certificate. If the error still appears after users follow the instructions, try Resolution 2. Resolution 2: If users still see the missing certificate error after entering their corporate credentials and getting redirected for the federated login experience, an intermediate certificate may be missing from your Active Directory Federation Services (AD FS) server.

The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello, but currently a default AD FS server or AD FS Proxy server installation sends only the AD FS’s service SSL certificate in the SSL server hello response to an SSL Client hello.